Explore the tea mountains
Origin
Tea Garden
Tea Leaves
How should I store loose-leaf tea?
1. Keep It Airtight
- Use an opaque, airtight container (ceramic, tin, or dark glass) to block light and air.
- Avoid clear jars or plastic bags, which can degrade quality.
2. Avoid Heat, Light & Moisture
- Store in a cool, dark place (like a pantry or cupboard), away from:
3. Separate Strong Scents
- Tea absorbs odors easily! Keep it away from:
4. Don’t Refrigerate (Usually)
- The fridge can introduce moisture and odors. Exception: Very humid climates—if needed, use a vacuum-sealed container.
5. Buy Smaller Quantities
- For the freshest taste, purchase 3–6 months’ supply (especially for green/white teas, which oxidize faster than black or pu-erh).
Why aren't all your teas organic?
We prioritize quality in our selection. While not all teas are certified organic, they are all grown using natural methods without artificial additives.
Can I cancel my order?
Returns are only accepted for items that are defective, damaged, or incorrect. We do not accept returns for change of mind, personal preference, or accidental orders. Please see our Return & Exchange Policy for full details.
When will my order be shipped?
All orders are processed and shipped within 3-5 business days after payment is confirmed.Please see our Shipping Policy for details.
Why is there a delay in my delivery?
We are sorry that your parcel has been delayed! Shipment and deliveries may be delayed due to a high volume of orders or precautionary measures. Rest assured, we are working closely with our delivery partners to get your orders to you as safely and quickly as possible. Once you receive your shipping confirmation email, you will receive a link to track your parcel delivery status.
How can I track my order?
We will provide you with a tracking number and add it to your order details for easy monitoring of your shipment.
Is there any tax on tea?
HalloTea does not add sales taxes or hidden charges to your order—the price you see at checkout is exactly what you pay.Note: Some countries may require you to pay import duties or taxes, as determined by your local government. Please check your country's customs policies for details. If you need assistance, contact us and we'll do our best to help.
Our Promise to You
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High-Mountain Grown
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Carefully Selected
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Natural Flavor
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Secure Payment
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Fast Shipping
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14 Day Returns
