Shipping policy

⏱️ 1. Processing Time

All orders are processed and prepared for shipment within 3-5 business days after payment is confirmed. (Orders are not processed on weekends or holidays).

📦 2. Shipping Options & Costs

We offer different shipping options based on your location.

Shipping Destination	Estimated Shipping Time	Shipping Cost
United States	6-10 business days	FREE on orders over $49 $19 for orders under $49

Note: For delivery availability to your specific location, please contact us before ordering.

✉️ 3. Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number. You can also find this information in your account's order details page.

⚠️ 4. Important Considerations

• Customs & Import Duties: International customers may be subject to customs fees, import duties, or taxes. These fees are the recipient's responsibility and are not controlled by HalloTea.
• Shipping Delays: Delays can occasionally occur due to customs, weather, holidays, or other factors beyond our control.
• No Tracking Updates? If tracking doesn't update, it often means the package is in transit or undergoing customs clearance. Please allow extra time before contacting us.

📄 5. Policy Updates

We may update this policy periodically. The latest version will always be posted on this page.

Last Updated: [October 20, 2025]