1. Keep It Airtight

• Use an opaque, airtight container (ceramic, tin, or dark glass) to block light and air.
• Avoid clear jars or plastic bags, which can degrade quality.

2. Avoid Heat, Light & Moisture

• Store in a cool, dark place (like a pantry or cupboard), away from:

3. Separate Strong Scents

• Tea absorbs odors easily! Keep it away from:

4. Don’t Refrigerate (Usually)

• The fridge can introduce moisture and odors. Exception: Very humid climates—if needed, use a vacuum-sealed container.

5. Buy Smaller Quantities

• For the freshest taste, purchase 3–6 months’ supply (especially for green/white teas, which oxidize faster than black or pu-erh).

We prioritize quality in our selection. While not all teas are certified organic, they are all grown using natural methods without artificial additives.

Returns are only accepted for items that are defective, damaged, or incorrect. We do not accept returns for change of mind, personal preference, or accidental orders. Please see our Return & Exchange Policy for full details.

All orders are processed and shipped within 3-5 business days after payment is confirmed.Please see our Shipping Policy for details.

We are sorry that your parcel has been delayed! Shipment and deliveries may be delayed due to a high volume of orders or precautionary measures. Rest assured, we are working closely with our delivery partners to get your orders to you as safely and quickly as possible. Once you receive your shipping confirmation email, you will receive a link to track your parcel delivery status.

We will provide you with a tracking number and add it to your order details for easy monitoring of your shipment.

HalloTea does not add sales taxes or hidden charges to your order—the price you see at checkout is exactly what you pay.Note: Some countries may require you to pay import duties or taxes, as determined by your local government. Please check your country's customs policies for details. If you need assistance, contact us and we'll do our best to help.